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Machu Pichu



Travel Activities | Experiences | Attractions

Elevate your guest experience strategy with coaching

Imagine being able to create unforgettable experiences for your guests and feeling completely confident about every aspect of your business. That's what my coaching is all about. Together, we'll dig into what makes your travel business unique and find ways to make it even better. Coaching can help you enhance your guest experience and craft a strategy for your business that will help you stand out and thrive.

Enhance Your Guest Experience

Elevate every touchpoint of your guests' journey, making their experiences unforgettable.


Boost Your Confidence

Feel assured about the quality and consistency of your offerings.


Craft Executable Strategies

Develop and implement strategies that are actionable and measurable, ensuring sustainable growth.

Meet your coach

Hey! I'm Charlie, and I’ve spent over 15 years in the tourism industry, turning good businesses into great ones. I’ve been where you are, and I understand the challenges you face. Along with my team, I helped grow our tour business while becoming one of the world's top-rated activities with more than 5000 5-star reviews. I want to share that experience with you, and help you find realistic ways to build systems that support what you're passionate about.

Travel & Tourism Veteran
From business development to guest experience specialist, I've been hands-on with all parts of tour and experience businesses.

I ❤️ Building Good Systems
I specialize in creating realistic, effective systems that support your guests, your team, and your business goals.

Passionate Mentor
My drive is to assist travel business owners in delivering exceptional experiences and creating businesses that truly represent their passion.


How I can help you and your business

Think of me as your business partner who’s here to help you see things from a fresh perspective. I’ll help you understand your guest's journey better and create a strategy that feels true to your vision. Together, we’ll identify what needs to be prioritized to enhance your guest experience and make sure you stay on track.

Understand Your Guest Journey

We will take a deep dive into your business to gain insights into your guests' experiences.

Create a Purpose-Driven Strategy

I'll help you develop realistic strategies that align with your enthusiasm and business goals.

Prioritize Ideas & Enhancements

We will identify and focus on the most impactful areas for improving your guest's experience.

Continuous Improvement

We'll create a roadmap so you can stay on track with your long-term goals.


Let’s talk about how we can work together within your budget. My pricing is flexible and depends on the scope of the work we do. Whether you need a DIY strategy outline, hands-on help with building a custom strategy, or ongoing coaching, we’ll find an option that fits. Most of my clients fit within one of these categories:

DIY Strategy Outline

I'll put together a strategy outline for your business that you can then use to build your own custom roadmap.

We will have 2 online calls.

Prices usually range $300-$600

Custom Strategy Development

We will create a custom roadmap for your business that you can use to drive and direct your business.

We will have 3-4 online calls.

Prices usually range $800-$1200

Strategy Development & Ongoing Coaching

We will create your strategy roadmap, and work for 3-12 months together so you stay on track.

We will have monthly online calls.

Prices usually range $400-$600 monthly.

I will quote your price based on several factors including the complexity of your business, the size of your team and client base, and the duration of our collaboration.

Sign up for a free info call

Curious about how we can transform your travel business and elevate your guest experience? Let’s chat! I offer a free, no-obligation 30-minute consultation on Zoom. We’ll discuss your goals and what you need, and I’ll follow up with a proposal for you to review. It's that simple – no strings attached.

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